Privacy policy.

Privacy Policy

In this Privacy Policy, ‘us’ ‘we’ or ‘our’ means Kalis Hospitality Pty Ltd (ABN 70 130 852 318) and its related bodies corporate (Kalis Hospitality). Kalis Hospitality owns and operates a number of pubs, bars, and restaurants in Australia which provide a range of food and beverage services as well as event venues.

At Kalis Hospitality, we are committed to respecting your privacy. This Privacy Policy sets out how we collect, use, store, and disclose your personal information. Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode, and contact details.

We may update this Privacy Policy from time to time, and recommend you review it periodically so that you are updated on any changes.

 

What personal information do we collect?

We may collect the following types of personal information:

  • Name;

  • Email address;

  • Telephone number and other contact details;

  • Date of birth;

  • Your photograph;

  • Video and CCTV footage;

  • Any additional information about you that you provide to us, including through your use of our venues, our websites, our online presence, or through other websites or accounts from which you permit us to collect information; or

  • Any other personal information that may be required in order to facilitate your dealings with us.

 

How do we collect your personal information?

We may collect personal information either directly from you, or from third parties, including when you:

  • Make a reservation at one of our venues, either over the phone or through an online booking form (which may be hosted by a third party);

  • Register on our websites;

  • Leave a business card at a venue;

  • Redeem an offer at a venue;

  • Attend a function at one of our venues and consent to your photograph being taken;

  • Attend one of our venues where CCTV or security cameras are in use;

  • Enter into a competition run by us or with one of our partner advertisers;

  • Make an accommodation booking at one of our venues;

  • Communicate with us through correspondence, telephone calls, or email, or when you share information with us from other social applications, online services, or websites;

  • Invest in our business or enquire as to a potential purchase of a business.

In addition, when you apply for a job or position with us, we may collect certain information from you (including your name, contact details, working history, and relevant records checks) from:

  • Any recruitment consultant;

  • Your previous employers; and

  • Others who may be able to provide information to us to assist in our decision on whether to make you an offer of employment or engage you under a contract.

This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Privacy Act.

Why do we collect, use and disclose personal information?

Our handling of your personal information will vary depending on how you engage with us. We may collect, hold, use, and disclose your personal information for the following purposes:

  • To enable you to make a reservation or booking at a venue;

  • To provide you with our goods and services at a venue;

  • To respond to your enquiry or otherwise send you information which you request;

  • To allow you to register to use one of our websites;

  • To send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners;

  • To send you personalised ads, and to better measure advertising performance;

  • To administer competitions or other promotional activities or events sponsored or managed by us or our business partners;

  • To operate, protect, improve and optimise our website, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;

  • To ensure the safety of patrons and manage any incidents at our venues;

  • To comply with our legal obligations, resolve any disputes that we may have with any of our users or patrons, and enforce our agreements with third parties; and

  • To consider your employment application.

We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests.

Our use of your information

Generally, information which you give to us is used to provide you with a product or service which you have requested from us. We will not use your information to market to you unless we have your implied or express consent. For example, if you enquired about our venues or entered a promotion in relation to our venues or products, we may infer your consent to receive marketing materials about those venues and services, or other venues and services which we think you may be interested in. If you receive electronic communications from us, we will always provide you with an opportunity to unsubscribe from receiving further information from us by emailing marketing@kalishospitality.com.au.

To whom do we disclose your personal information?

We may disclose personal information for the purposes described in this privacy policy to:

  • Our employees and related bodies corporate;

  • Third party suppliers and service providers (including booking websites in connection with providing our services to you);

  • Professional advisers, dealers, and agents;

  • Our existing or potential agents, business partners, or partners;

  • Our sponsors or promoters of any competition that we conduct via our services;

  • Anyone to whom our assets or businesses (or any part of them) are transferred;

  • Specific third parties authorised by you to receive information held by us; and/or

  • Other persons, including government agencies, regulatory bodies, and law enforcement agencies, or as required, authorised, or permitted by law.

Do we disclose your personal information overseas?

We may disclose your personal information to third-party suppliers and service providers that have electronic storage located overseas.
How do we hold your personal information?

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure. We use several physical, administrative, personnel, and technical measures to protect your personal information. For example:

  • Access to your personal information is restricted to our existing agents, business partners, and service providers with authorised credentials;

  • Copies of correspondence sent from websites, that may contain personal information, are stored as archives for record-keeping and back-up purposes only and accessible only by authorised existing agents, business partners, and service providers.

However, we cannot guarantee the security of your personal information.

Using our websites, cookies, and APIs

Our websites use cookies to provide you with a better experience. Cookies are small files that store information on your computer, mobile phone, or other device. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single-user access. This aggregated, non-personal information is collated to assist us in analysing the usage of the site.

We also use third-party cookies and/or conversion application programming interfaces (Conversion APIs) provided by Meta (Facebook) and other social media platform providers, and Google (Platforms) for marketing purposes and conversion tracking. Conversion APIs are used to track and measure specific actions that users take on a website. For example, when you make a purchase, fill out a form, or sign up for a newsletter, the conversion API allows websites to send information about these actions directly to a tracking or analytics system, and we can then better understand how users are interacting with our site and can inform decisions to improve user experience or marketing strategies.

Via their cookies and APIs, the Platforms receive non-personal information that you have visited our websites or clicked on an advertisement. If you are registered with an account with the relevant Platform (for example, you have a Facebook account), the Platform can assign the visit to your Facebook account.

Each Platform’s privacy policy describes how their third-party cookie or conversion API handles a user’s data. The Platforms’ respective websites are designed to honour users' privacy controls, and you may be able to de-activate or limit the application of the tool by visiting the relevant Platform’s cookie settings.

 

How can you access or correct your personal information?

You can access the personal information we hold about you by emailing our Head Office. Sometimes, we may not be able to provide you with access to all your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

How can you request to delete your personal information and related data?

You can request for your personal information and data to be deleted by emailing our Head Office as detailed below.
Kalis